SHIPPING POLICY
Domestic Shipping:
No Annual Shipping Fees. No Shipping Charges. No Minimum Purchase. The only time we will charge you a shipping fee is when you want the item shipped to you expedited. We ship our items at no shipping costs to addresses in US and US protectorates.
We do not ship to P.O. Boxes.
International Shipping:
Shipping charges apply to international deliveries ONLY. We do not ship to P.O. Boxes.
LIST OF COUNTRIES WHERE WE SHIP INTERNATIONALLY
Return Policy
You are allowed to return/exchange most items you bought within 30 days of receipt of shipment. Items that cannot be returned will be clearly indicated in the product listing. You must get a RMA (Return Merchandize Authorization) to return a purchase to us. Without which, we will NOT refund you even if you shipped the items back to us. NO EXCEPTIONS. All accessories, boxes that accompany your purchase must be returned to Zoe+Ruth. A restocking fee will be assessed and deducted from the refund if any accessories are missing. You will pay for the shipping to return the item back to Zoe+Ruth unless we ship you a defective/wrong product.
Replacement policy for Defective/Wrong Products
Zoe+Ruth takes FULL responsibility if we shipped you a defective/wrong item. We will cover the shipment to recover the defective/wrong item from you and we will also cover the shipment of the replacement. However, we retain the right to refund you the purchase amount if we are out of stock. The manufacturer also reserves the right to determine if they should repair the defective item or send you a replacement.
Zoe+Ruth offers medical supplies, medical equipment, medical products, thermometers, head thermometer, baby thermometer, basal thermometer, hospital equipment, hospital supplies,nursing equipment, ear thermometer, home thermometers and many other medical items and durable medical equipment.
Please note that for defective items, if the manufacturer deems that the item is NOT defective, Zoe+Ruth will NOT cover the shipping. In other words, we will refund you the purchase price of the item minus the shipping cost to ship the item back to us. For example, a very common return request is that the device you received fails to turn on. However, the manufacturer later found that the batteries were simply inserted in the wrong polarity. The manufacturer will NOT cover the return shipping in such cases. You are recommended to copy down the serial number of the defective item before you sent the item in.
Wrong Shipping Address:
Before you pay, please make sure that your shipping address is correct. We will try our best to correct wrongly entered shipping address on your behalf but due to security issues, our customer service sometimes are unable to do so. Once the item is shipped, the chances of us changing the address successfully are close to nothing. USPS does not allow address changes and other courier services charges high fees to change shipping address. Hence, please double check your shipping address before placing the order for a pleasant shopping experience.
If the item is returned due to a wrong address, Zoe+Ruth will charge you the shipping plus a 10% restocking fee.
Shipping Speed
Generally, you will receive your item within 2-7 business days. If you do not receive your item after 10 business days, please contact us immediately for further assistance. We will be responsible for any damages or losses incurred during shipping.
No Annual Shipping Fees. No Shipping Charges. No Minimum Purchase. The only time we will charge you a shipping fee is when you want the item shipped to you expedited. We ship our items at no shipping costs to addresses in US and US protectorates.
We do not ship to P.O. Boxes.
International Shipping:
Shipping charges apply to international deliveries ONLY. We do not ship to P.O. Boxes.
LIST OF COUNTRIES WHERE WE SHIP INTERNATIONALLY
Return Policy
You are allowed to return/exchange most items you bought within 30 days of receipt of shipment. Items that cannot be returned will be clearly indicated in the product listing. You must get a RMA (Return Merchandize Authorization) to return a purchase to us. Without which, we will NOT refund you even if you shipped the items back to us. NO EXCEPTIONS. All accessories, boxes that accompany your purchase must be returned to Zoe+Ruth. A restocking fee will be assessed and deducted from the refund if any accessories are missing. You will pay for the shipping to return the item back to Zoe+Ruth unless we ship you a defective/wrong product.
Replacement policy for Defective/Wrong Products
Zoe+Ruth takes FULL responsibility if we shipped you a defective/wrong item. We will cover the shipment to recover the defective/wrong item from you and we will also cover the shipment of the replacement. However, we retain the right to refund you the purchase amount if we are out of stock. The manufacturer also reserves the right to determine if they should repair the defective item or send you a replacement.
Zoe+Ruth offers medical supplies, medical equipment, medical products, thermometers, head thermometer, baby thermometer, basal thermometer, hospital equipment, hospital supplies,nursing equipment, ear thermometer, home thermometers and many other medical items and durable medical equipment.
Please note that for defective items, if the manufacturer deems that the item is NOT defective, Zoe+Ruth will NOT cover the shipping. In other words, we will refund you the purchase price of the item minus the shipping cost to ship the item back to us. For example, a very common return request is that the device you received fails to turn on. However, the manufacturer later found that the batteries were simply inserted in the wrong polarity. The manufacturer will NOT cover the return shipping in such cases. You are recommended to copy down the serial number of the defective item before you sent the item in.
Wrong Shipping Address:
Before you pay, please make sure that your shipping address is correct. We will try our best to correct wrongly entered shipping address on your behalf but due to security issues, our customer service sometimes are unable to do so. Once the item is shipped, the chances of us changing the address successfully are close to nothing. USPS does not allow address changes and other courier services charges high fees to change shipping address. Hence, please double check your shipping address before placing the order for a pleasant shopping experience.
If the item is returned due to a wrong address, Zoe+Ruth will charge you the shipping plus a 10% restocking fee.
Shipping Speed
Generally, you will receive your item within 2-7 business days. If you do not receive your item after 10 business days, please contact us immediately for further assistance. We will be responsible for any damages or losses incurred during shipping.
